Call Centre Analytics

  • Get deeper insight on your call load; control costs; and make better business decisions.
  • Use data to ensure calls are answered quickly and efficiently, improving customer satisfaction.
  • A dedicated account manager ensures you always have the best solutions.
  • 24/7 UK-based support team will answer your call within 5 rings or less.

Ready to take action?

Contact Us or call 01480-272222

Why choose Swift Communications for Call Centre Analytics?

Need deeper insight into how your business or call centre is handling your incoming or outgoing calls? Our call centre analytics software gives you the data you need to make better business decisions and handle calls more efficiently. Get detailed missed call reports. real-time call reporting, historical trends, and live statistics on an intelligent wallboard display. Contain your costs and improve customer satisfaction by ensuring calls get answered quickly and directed efficiently.

Call Centre Analytics
What does call centre analytics offer for your business?
  • Reduce costs: See an immediate reduction in business costs of up to 15%.
  • Gain insight: Visualise and analyse your call data; identify critical business metrics; and use reporting to drive business decisions.
  • Monitor outbound calls: Track your outbound sales efforts and ensure targets are being met to keep your sales pipeline full.
  • Improve customer happiness: Get insight on how quickly calls are answered, and make sure they’re being directed to the right department every time.

Is call centre analytics software right for your business? Pick up the phone and give us a call, and we’ll listen carefully to your needs, analyse your requirements, and put together a call centre analytics package that’s just right for your office. We only deal with business customers so we can provide the level of tailored support that business owners expect.

Switch to ensure you always have the right call centre solutions

Every Swift Communications customer gets a dedicated, proactive account manager who will oversee every aspect of your account. This means not only will you get the right call centre analytics solution when you switch, we’ll ensure you’ve always got the right technology at the best rates for your business.

Switch to available, knowledgeable, and reliable support

We know you’ve got a business to run, and the last thing you want to do is sit around waiting on hold. When you call us we will always answer your call within 5 rings or less. Our support team know all our products inside and out, and if there’s a query or fault that needs chasing up, we’ll do it for you. We’re available 24/7 by phone, livechat and email.

Get in touch

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